Base Oils

Delivery arranged by the Customer

In order to help your driver to identify loading place in the Refinery, please see our maps with indicated loading points.

• Loading points - Base Oils

Time window

To shorten loading lead times and enable our Partners’ most efficient service, at the Base Oil loading sites time window booking is necessary. 

The time windows, with exact date and time of the loading are indicated on the Confirmation of order, sent on every Wednesday.

Delivery arranged by MOL

We have contractual relationship with most of the major forwarder companies, and we choose the highest service quality and most competitive one in case of every single destination in order to supply our customers with the lowest possible delivery charges next to the highest service quality. 

Transport

Mode of transportation: 

• Road tank car / ISO container on truck
• Railway
• Barge

Minimum order:

• Road tank car: 22-24 t
• Railway: 50 t
• Barge: 800-1000 tons

To continuously improve the quality level of our products and services we operate and develop the Integrated Management System that complies with Quality (ISO 9001:2015), Environmental (ISO 14001:2015), Energy (ISO 50001:2011) and Occupational Health and Safety (OHSAS 18001:2007) standards.

The application of comprehensive quality management tools significantly contributes to operational efficiency improvements, cost-reductions, the development of optimally regulated and reliable processes, as well as to the assurance of customer-focused, well-balanced and increasing product and service quality.

Documentation(s) according to REACH regulation:

• Material Safety Data Sheet (MSDS)
• List of Unidentified Uses
• Technical Data Sheet (TDS)

You can reach our certificates on: https://molgroup.info/en/about-mol-group/standard-based-management-systems-and-certifications

ISO 9001:2015 (ENG)

ISO 14001:2015 (ENG)

ISO 45001:2018 (ENG)

ISO 50001:2018 (ENG)

Our customers can choose the best products which meets their requirements among our product portfolio.

For those products where our customers have particular properties requirements, our Team of experts is ready to develop and tailor products and services according to their individual needs.

We target to widen our tailor-made portfolio with variety of high-quality customer-dedicated products

• Let us know which are your requirements
• Our team will analyse and confirm if we have the possibility to undertake given development
• Creation of Product → Trial production result → Sending laboratory sample to customer → Industrial sample → Agreeing about the final product specification → TDS, New product Registration

Providing samples of requested products to our existing Partners and especially to the potential new ones to enable the best choice in product ordering.

For the testing purposes we can deliver maximum 5 kg free samples from our products.

For the successful sample dispatch, following data should be provided:

• Name of the company
• Address (for the sample dispatch)
• Contact person: Name/ Phone number/ E-mail address
• Product / Quantity

 If you are a New customer requesting a sample, before we can dispatch it, following steps are needed:

• Registration of your company in our system (usually takes 2-3 days).
• For receiving only a free sample, contract is not needed.
• After successful activation, we will request the sample and inform you about availability and ETA.

To provide the best service level to our Partners we have implemented monitoring and measuring systems which enables us to continuously improve in our processes.

Customer Service Level (CSL&OTIF) measure

• Obtaining data and monitoring service performance enables us to focus on areas for improvements

Key account Management

• Dedicated for the Strategical partners to ensure more proactive individually orientated service

Complaint handling management

• Target:
  • Investigate and analyse
  • Determine root causes
  • Propose corrective actions and improvements