The application of comprehensive quality management tools significantly contributes to the achievement of the strategic objective of efficiency, and swiftly leads to the development of optimally regulated and reliable processes and well-balanced product and service quality, supported by operational efficiency improvements and cost-reductions.
Management commitment towards standard-based management system operation is embodied in Group-level policies (Executive management Statement, HSE Policy), regulations, approved development directions.
Our standard-based management systems
We operate certified standard-based management systems in all those areas requested by customers, identified as necessary by organisational leaders, or required by law. Besides Quality Management Systems according to ISO 9001 we operate other professional standard-based management systems (e.g. environmental management Systems according to ISO 14001, Occupational health & Safety management System according to OHSAS 18001, Food Hygiene in line with HACCP requirements or according to standard ISO 22000) where the development of an integrated system and its effective operation are required. All our laboratories are accredited with the relevant qualifications (ISO/IEC 17025).
We have been measuring internal and external customer satisfaction consciously for many years. The purpose of the investigation is to identify our strengths and weaknesses as well as to monitor the effects of the measures taken according to previous analysis.
In order to promote innovation, we explore ideas, proposals of our employees as well as implement the ones which prove to be useful.
The coverage of MOL Group operations with certified management systems in proportion to revenue is the following:
- ISO 9001: 69%
- ISO 14001: 67%
- OHSAS 18001: 67%
The list of sites and organizational units covered by certified management systems can be found on the following links:
Sustainability criteria for biofuels
The ISCC-EU standard was successfully implemented and certified in MOL and Slovnaft. As a result of this achievement, we are able to trade to such export destinations where this sustainability certification is a precondition of any distribution activity. The requirements of the ISCC-EU standard focus on the traceability of biocomponent proportions added to fuels, on the transparency of the process, on the calculation methodology management. ISCC is a biofuel certification company adopted by the EU, the certification of biofuels is a guarantee for the whole product value chain (production of primary commodity of bio-components e.g. production of colza, oil pressing, manufacturer of bio-components, distributor of bio-component content fuel) - guarantee for product sustainability and means that production of certified products comply with renewable directive requirements.