Consumer Services SD&HSE

 

Safety

STRATEGIC GOAL:

Continuous improvement in the TRIR with the ultimate aim of zero accidents.

PERFORMANCE:

The 2017 Consumer Services target was set at 1.0, and the overall number came in at 0.6 in line with previous years’ results. For 2018 MOL targets a TRIR of 0.9 for Consumer Services in line with the strategic goal of continuous improvements.

Climate change

PERFORMANCE:

In 2017 MOL achieve a reduction in CO2 emissions of 868 tons mostly driven by the continuous installation of LED lighting technology of reconstructed service stations.

 

Human capital

STRATEGIC GOAL:

In Retail, the focus will be on major competency development to build internal FMCG knowledge supported by different KPIs and target setting reviews.

PERFORMANCE:

Consumer Services, as well as IBS organization were established during 2017, including the formation of entirely new organizations and businesses, as well as the transformation of traditional ones.
Retail headcount, as part of CS, remained stable on Group Level. The slight increase in terms of Consumer Services is driven by new business areas such as mobility and digital experience. Total HQ retail headcount was reduced following further efficiency measures at HQ level during 2017.Turnover Rate decreased considerably during 2017 following an increasing trend in the period of 2014-16.